Shadowrun

Shadowrun General => General Discussion => Topic started by: Mycroft on <05-28-16/1602:05>

Title: Battleshop: How long after release should I expect to get my hard copy?
Post by: Mycroft on <05-28-16/1602:05>

Hoi Chummers,

I pre-ordered Hard Targets and Rigger 5.0 back in December/January timeframe and haven't received my hard copies yet. I pinged customer service about 3 weeks ago when I saw that my FLGS had these books. Is there time to wait or a phone number I can call?

Thanks!

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: adzling on <05-28-16/1613:57>

you should hit up AJ carrington in the battleshop customer service thread.

TL:DR judging from other forum posts on the subject their customer service is non-existent & you're unlikely to get any response from them directly without AJ's help.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: Yersinia pestis on <06-19-16/2019:02>

Even with AJ's help I have gotten no response or help trying to get my hard copy of Hard Targets or Rigger 5.0. It is pretty ridiculous. Good luck!

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: Hibiki54 on <06-20-16/0552:20>

Never.

If you ordered through Paypal, put in a claim. Seriously, BattleCorps is a piece of crap site with zero customer service.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: Dinendae on <06-20-16/1101:25>

Does anyone know if ordering Battletech books from the website is having the same problems, or is it just the Shadowrun side of things?

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: AJCarrington on <06-20-16/1317:22>

Unfortunately, there are similar threads over in the BT forums as well.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: adzling on <06-20-16/1518:23>

IIRC When Catalyst went through the embezzlement scam/ fallout a few years back their webmaster quit and ever since then it looks like the web-site has not been updated and ordering direct from them has been haphazard at best.

Basically they just don't give a cr*p about customers, service or otherwise.

See multiple similar posts here and elsewhere re: ongoing editing fails and lack or errata.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: Dinendae on <06-20-16/2349:09>

Quote from: AJCarrington on <06-20-16/1317:22>

Unfortunately, there are similar threads over in the BT forums as well.

Dang. I prefer to get my RPGs via my local store first, and then if they don't have it go through the game maker's website when possible. Looks like I will have to shop alternate avenues if there's something my local store doesn't have in.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: AJCarrington on <06-21-16/1020:45>

Quote from: Dinendae on <06-20-16/2349:09>

Quote from: AJCarrington on <06-20-16/1317:22>

Unfortunately, there are similar threads over in the BT forums as well.

Dang. I prefer to get my RPGs via my local store first, and then if they don't have it go through the game maker's website when possible. Looks like I will have to shop alternate avenues if there's something my local store doesn't have in.

Completely understand. I still get all my PDFs via BattleShop, but moved to other avenues for physical product (FGLS and online) a LONG time ago.

Title: Re: Battleshop: How long after release should I expect to get my hard copy?
Post by: PeterSmith on <06-25-16/0454:47>

Quote from: adzling on <06-20-16/1518:23>

IIRC...

You recall incorrectly. The time between the webmaster leaving and the internal IMR issue was significant.