[Mycroft]

Hoi Chummers,

I pre-ordered Hard Targets and Rigger 5.0 back in December/January timeframe and haven't received my hard copies yet. I pinged customer service about 3 weeks ago when I saw that my FLGS had these books. Is there time to wait or a phone number I can call?

Thanks!

[adzling]

you should hit up AJ carrington in the battleshop customer service thread.

TL:DR judging from other forum posts on the subject their customer service is non-existent & you're unlikely to get any response from them directly without AJ's help.

[Yersinia pestis]

Even with AJ's help I have gotten no response or help trying to get my hard copy of Hard Targets or Rigger 5.0. It is pretty ridiculous. Good luck!

[Hibiki54]

Never.

If you ordered through Paypal, put in a claim. Seriously, BattleCorps is a piece of crap site with zero customer service.

[Dinendae]

Does anyone know if ordering Battletech books from the website is having the same problems, or is it just the Shadowrun side of things?

[AJCarrington]

Unfortunately, there are similar threads over in the BT forums as well.

[adzling]

IIRC When Catalyst went through the embezzlement scam/ fallout a few years back their webmaster quit and ever since then it looks like the web-site has not been updated and ordering direct from them has been haphazard at best.

Basically they just don't give a cr*p about customers, service or otherwise.

See multiple similar posts here and elsewhere re: ongoing editing fails and lack or errata.

[Dinendae]

Unfortunately, there are similar threads over in the BT forums as well.

Dang. I prefer to get my RPGs via my local store first, and then if they don't have it go through the game maker's website when possible. Looks like I will have to shop alternate avenues if there's something my local store doesn't have in.

[AJCarrington]

Unfortunately, there are similar threads over in the BT forums as well.

Dang. I prefer to get my RPGs via my local store first, and then if they don't have it go through the game maker's website when possible. Looks like I will have to shop alternate avenues if there's something my local store doesn't have in.

Completely understand. I still get all my PDFs via BattleShop, but moved to other avenues for physical product (FGLS and online) a LONG time ago.

[PeterSmith]

IIRC...

You recall incorrectly. The time between the webmaster leaving and the internal IMR issue was significant.